Hi Larry,
Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.
Do you see any error code or error message on the screen?
I suggest you to follow the troubleshooting steps given below and check if it helps.
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Method 1: Hardware and devices troubleshooter. (Provide steps).
Plug the device and run the hardware troubleshooter. Once this is done, restart the computer and check the status.
Follow these steps:
Press the ‘Windows + W’ key on the keyboard.
Type troubleshooting in the search box and then press enter.
Click hardware and sound and run the Hardware and Devices Troubleshooter.
Follow the On screen instructions. Once this is done, restart the computer and check the status.
If issue persist, proceed with method 2.
Method 2:
Press Windows + X and select Device manager.
Locate the malfunctioning device in the list of devices, right-click the device, and then click Uninstall. When a warning message appears that you are uninstalling a device from your system, click OK. Device manager uninstalls the device.
Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.
Right-click the device and click Properties. On the General tab of the device Properties dialog box, in Device status, you should see the message this device is working properly.
Method 3: If the issue still persist visit manufacturer's website and install the latest available USB controllers in compatibility mode.
Follow the steps below on how to install driver in compatibility mode:
Download the driver from the manufacturer’s website and save it on your local disk.
Right click on the setup file of the driver and select “Properties”.
Select “Compatibility” Tab.
Place a check mark next to “Run this program in Compatibility mode” and select
Operating system from the drop down list.
Let the driver install and then check the functionality
Check if it resolves the issue.
I hope the issue will be resolved. Please keep us posted on the issue. We will be happy to assist you accordingly.
Regardless, should you not, for instance, the change, you can return towards the old lessen interface by systems for Preferences – Interface. Serial code for photoshop cs6.
Thank you.